1. Live Arrival Guarantee

In the event that ornamental fish arrive sick, with damaged fins, or deceased due to transportation issues, we offer the customer the choice of:

A full refund, or

A replacement with new specimens.

All shipping costs related to refunds or replacements will be covered by us.

2. Coverage Period

Our Live Arrival Guarantee is valid for 3 days from the date of delivery.

If any health or physical issues related to the fish occur within this period, we will proceed with either a refund or a replacement, according to the customer’s preference.

3. Refund / Replacement Request Procedure

To request a refund or replacement, the customer must:

Provide clear photos or videos showing the damaged, sick, or deceased fish;

Send the documentation via email to moyubuybuy666@gmail.com or via WhatsApp at +39 345 879 5083.

4. Verification and Resolution

Once the documentation has been received and verified, we will:

Initiate the refund process immediately, or

Arrange the shipment of replacement specimens, according to the customer’s choice.

5. Exclusions

The guarantee does not cover issues reported after 3 days from delivery.

Any damage or loss caused by improper care, unsuitable tank conditions, or incorrect handling by the customer is not covered under this refund policy.